Frequently Asked Questions


The Shimmy Home is manufactured in China. All Shimmy hand sanitizer is Made in the USA from domestic and imported materials.

Yes. The Shimmy Home is designed to work exclusively with Shimmy Home cartridges. Unfortunately, we cannot guarantee it will dispense properly if you do not use products sold by Shimmy.

Each Shimmy Home cartridge has about 530 doses!

Please make sure to check:
1. The Shimmy Home is on (press the on/off button and wait for the blue light to flash 3 times)
2. Keep your hand within 3 inches of the dispenser and you hear it try to dispense
3. There is sanitizer in the cartridge
4. Take out and reinsert cartridge so both valves have clicked into place
If none of those work, please send us an email at and we'll take it from there!

Definitely not! We're proud that all Shimmy sanitizers are vegan and cruelty free.

Nope! Shimmy hand sanitizer is formulated with the highest quality ingredients and designed to leave hands feeling soft. We ensure all our sanitizers are hypoallergenic, hydrating, non-irritating, dye-free and dermatologist tested. If you have any issues, please email us at


Clean and dry desired mounting location. Remove one tape liner and stick to etched mark on the back of your Shimmy Home or tray. Remove liner on the other side of tape. Press and hold in desired location for 30 seconds.

Remove tray and hold up to your desired location. Mark mounting holes with a pencil. Install screws of the appropriate size and type on pencil marks and hang your Shimmy Home.

Step 1: Get your new cartridge ready

Remove safety top.
Do NOT remove the applicator.

Step 2: Remove the old cartridge

Take the lid off of your Shimmy Home, pull up on cartridge, remove, and recycle in accordance with local regulations.

Step 3: Put in new cartridge

Turn cartridge upside down, insert, rotate until you feel the two valves connect, replace top of dispenser.

Shimmy sanitizer contains 70% ethyl alcohol with exceeds the CDC recommendation for germ killing

We also formulate our sanitizer with no toxic chemicals. All ingredients and formulations used are GRAS approved and meet FDA standards.

Shimmy has partnered with leading organizations to offset all plastic used and carbon generated. Learn more about these organizations on our About page.


We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust or cancel it. Please email

If you are a Shimmy subscriber, you can cancel or change the timing of your shipments from your account.

We stand by our 100% Shimmy Guarantee and will do what it takes to make sure you are satisfied with your order. Please email

At this time we do not offer gift cards, but you can certainly purchase a Shimmy product and have it shipped to your friend. We do not offer gift wrapping, but we hope you agree our packaging looks great just the way it is!

Yes, we offer free shipping on any order over $50.

Please go to the account log-in and reset your password. If that still doesn't work, please email

Given restrictions around shipping alcohol-based products, we only ship to the United States at this time.
We hope to ship to more countries soon!

Please visit the order history within your account to check your order status. If you have any other questions, please email


A Shimmy subscription is the easiest way to make sure you never run out. Depending on how often you and your family use your Shimmy, you can sign up to have a new 2-pack delivered every 2 or 3 months. You can always change or modify your subscription at any time. If you have any trouble or questions, please email

You can modify your subscription shipments in your account.

Once in your account, select ‘Subscription Settings' to add or remove products, update your address and payment information, as well as change the next send date or interval of your shipments. If you have any trouble or questions, please email

You can cancel your subscription shipments in your account.

Once in your account, select ‘Subscription Settings' to locate the subscription you'd like to cancel. If you have any trouble or questions, please email

Nope! If you’d rather order as needed, you can do that too!

You can modify your subscription in your account.

Once in your account, select ‘Subscription Settings' to add or remove payment information. If you have any trouble or questions, please email

For every Shimmy Home cartridge you buy, you are eliminating up to 20g of plastic from entering our environment. Plus, we offset the plastic we use in the Shimmy Home and the applicator. For every Shimmy Home you buy we prevent 50 single-use plastic bottles from entering the ocean in partnership with Plastic Bank®.


We accept major credit cards.

Prior to checkout please enter your coupon or promo code where it says 'Discount Code.'


Shimmy is currently only available online on our site and through a limited number of partners. If you would like to sell Shimmy, please email

We love spreading joy with partnerships! Please email our team at A person on the team will review your request within the next few weeks and, if they feel that this would be a good fit, they’ll shoot you an email to discuss further.

Shimmy was founded in 2020 and launched in August 2021. We're glad to meet you!

Shimmy for Business

Shimmy is a great fit for businesses that want to help ensure employees and customers are safe! Please email with a brief description of your needs.